We recommend that you book an appointment in advance online or by telephone and do not go to the Bürgerbüro without an appointment.
If today's online appointments are fully booked, this also applies to appointments at local residents' registration offices on site. In these cases, please switch to another citizens' office in the city or postpone your visit to another day.
The number of free capacities (still) available on the day of the appointment is naturally reduced more and more towards the end of opening hours. Therefore, it is possible that, depending on the number of visitors, a visit without an appointment may not be possible on the same day.
Should a visit to a citizens' office nevertheless be necessary urgently and without an appointment being made, the staff in all citizens' offices will in any case make a proposal for clarification of the respective concerns in a personal meeting.