Contact & FAQ – Social Security Number

    Do you have a question or looking to get in touch with us? Great!

    You can try out our live chat or send us a message on this page. Simply select the reason you are contacting us, and we will contact you shortly.

    Frequent Asked Questions

    I made a mistake in the form
    • If you have chosen to have your order sent by us, it is no longer possible to change the data, as we will send your documents immediately after your order.

      Please book our service again with the correct data or wait for feedback from the insurance company / German Pension Insurance.
    • You have made a mistake when you filled out the form and now you have already received the PDF, and cannot go back to edit it? No worries. You can simply print the form and then use a pen to cross out what is wrong and write the correct word/number by hand next to it. The forms will be read by an employee, not an automated machine.

      Alternatively, please use the form below and describe which field should be edited. We will send you the edited form within a few working days

    I did not receive my form/ PDF

    You have filled out the form on our website but did not receive the form? Don’t worry. This should not happen, but if it does, it was probably a glitch and you don’t have to submit the form another time (which takes time, right?). We will try to retrieve it and send it to you another time.

    What you need to do

    • Check your spam folder, sometimes our email are marked as spam.
    • Simply get in touch with us (use the form below)!
    • Our team will get back to you within 2 working days, but usually on the same day.
    • We will re-send the completed form to the email address you provided when you submitted the form.

    I have not received any confirmation/ number/ card

    You have not received a social security number after you sent the application form to tyour health insurance provider?

    3 Things you can do

    1. Sometimes delivering letters and having them processed by your provider can take 2-6 weeks. Perhaps you want to wait a little longer.
    2. Sometimes letters get lost. So you can try and send your application letter again. To indicate to the health insurance / Deutsche Rentenversicherung that this is the second attempt to get your number, please write by hand at the top of the cover letter “2. Zustellungsversuch”.
    3. If your matter is urgent and/or none of the other methods work: Get directly in touch / call your health insurance provider/Deutsche Rentenversicherung. We send you the contact details in our email.

    I would like to cancel my order

    We have already created your individual documents and sent them to you or to your insurance company / the German Pension Insurance (if booked). Our service is now complete. A refund is, therefore, not possible.

    A withdrawal is also not possible, as you explicitly agreed to waive this right at the time of booking so that we can provide the service immediately.

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